B2B General Terms and Conditions of Sale
RETURN POLICY – BUSINESS CUSTOMERS
United Vintage sells products exclusively to business customers (companies, merchants, sole proprietors, resellers, and brick-and-mortar or online stores). By confirming their order, the Customer acknowledges that they are acting in the course of their business and unconditionally accept these terms and conditions.
1. No Right of Withdrawal
The products sold by United Vintage are intended for professionals acting in the course of their resale business. As such, the right of withdrawal provided for by the Consumer Code for consumers does not apply to orders placed with United Vintage. Any confirmed order is binding and final. No refunds, cancellations, or exchanges may be requested after the order has been confirmed, unless United Vintage has given prior written consent or a mandatory legal provision provides otherwise.
2. Type of Products Sold
The products sold by United Vintage are vintage and secondhand clothing intended for resale.
Given their nature, the products may, in particular, exhibit the following characteristics:
- signs of wear;
- previous repairs;
- differences in shades or colors;
- variations in size;
- missing or cut-off labels;
- minor cosmetic flaws;
- brands related to storage, material handling, or transportation.
The Customer acknowledges that they were fully informed of these characteristics prior to their purchase. Photographs, videos, sample lots, and marketing visuals are provided for illustrative purposes only. Unless expressly stated otherwise, they do not constitute an accurate contractual representation of the contents of each lot.
3. Grades, Categories, and Lot Composition
Product grades, categories, and descriptions are based on a commercial assessment conducted by United Vintage in accordance with standards commonly used in the vintage and secondhand clothing industry. Due to the unique nature of the items and the fact that they are sorted by hand, reasonable variations may exist within a single lot without constituting a nonconformity. When products are sold by weight, the exact number of items is provided for informational purposes only. Exact brands, colors, sizes, styles, years, models, or compositions are not guaranteed, unless expressly stated otherwise on the product page.
4. Resale Value and Profitability
Any indication of resale value, potential margin, market price, potential revenue, or profitability provided on the Site, in product listings, emails, advertisements, social media, or any other medium is provided for informational purposes only. This information does not constitute a guarantee of commercial results, resale, or profit under any circumstances. The Customer remains solely responsible for its business operations, pricing policy, and results.
5. Complaints
Any complaints regarding the merchandise received must be sent to:info@united-vintage.com or within a maximum of forty-eight (48) hours after receipt of the order.
The application must be accompanied by the following:
- the order number;
- clear, usable photographs;
- a detailed description of the problem observed.
After this period, the goods will be deemed to be in compliance and accepted by the Customer, unless there is a latent defect that could not have been detected during a reasonable inspection upon receipt.
6. Exceptional Cases of Return
No returns or exchanges will be accepted except in the case of an obvious error attributable to United Vintage, including:
- delivery of a product that is completely different from the one ordered;
- significant quantity error;
- reverse control.
After reviewing the case, United Vintage may, at its sole discretion:
- offer a store credit;
- make an exchange;
- authorize an exceptional return;
- grant a partial or full refund when warranted.
No returns will be accepted without prior written approval from our customer service department.
7. Unauthorized Returns
Any return made without prior written authorization from United Vintage may be refused.
In this case, the merchandise may be reshipped to the Customer at the Customer's expense or held for the Customer to pick up.
No refund, credit, or compensation may be claimed for a return made without prior approval.
8. Transportation and Shipping-Related Damage
The bales, bags, and boxes shipped can be quite large and heavy.
Minor deformations, dents, punctures, or external damage to the packaging resulting from shipping do not constitute grounds for a claim as long as the products remain in accordance with the order. Any shipping-related complaints must be raised with the carrier at the time of delivery and reported to United Vintage within a maximum of forty-eight (48)hours . Unless the error is solely attributable to United Vintage, shipping costs are non-refundable.
9. Acceptance
By placing an order on the United Vintage website, you fully and unconditionally agree to this return policy and the applicable Terms and Conditions of Sale.
The Customer acknowledges that they have reviewed the specific characteristics of vintage and secondhand clothing, the applicable tolerances, and the rules governing commercial sales before finalizing their purchase.