Frequently Asked Questions

Delivery for bales usually takes 1 to 2 weeks and can take up to 4 weeks

Delivery of mystery boxes usually takes 1 to 2 weeks

Delivery of individual items takes 4 to 5 days 

Once your order has been shipped, keep an eye on your email. We'll send you a message with the tracking information.

Go to the carrier's website and enter the tracking number

If you haven't received your order yet, we apologize for any inconvenience. Here are the steps to follow:

First, check the tracking information provided in the email we sent you when your order was shipped. This will give you the most up-to-date status and location of your package.

Contact the carrier: If the tracking information is unclear, contact the carrier or delivery company directly. They may have more details about the location of your package.

Check the shipping address: Make sure the shipping address you provided is correct. Sometimes, errors in the address can cause delivery problems.

Wait a little longer: In some cases, there may be delays due to unforeseen circumstances. Please wait a little longer, especially if your order is international.

Contact Customer Support: If the problem persists, or if you have any additional questions, please contact our customer support team at the following email address: info@united-vintage.com. We're here to help you and will do our best to resolve the issue quickly.

We are proud to offer high-quality secondhand vintage clothing. Each item is carefully inspected to ensure it meets our standards.

If you're having trouble with a promo code, please check the code, its expiration date, and any specific terms and conditions associated with it. If the problem persists, please feel free to contact our customer service team for assistance.

As a European pioneer in the wholesale secondhand clothing business, we serve a vast global customer base. Our top priority is to provide you with high-quality secondhand clothing that meets the expectations of our thousands of customers around the world.

On average, bundles generally resell for between two and three times the initial investment.

We offer e-gift cards in denominations of 25, 50, 100, 150, or 200 euros. These cards can be used as an online payment method and are valid throughout the entire store.

You can purchase them the same way you would any other item here. The e-gift card is valid for 1 year and can be used toward multiple purchases until the balance is depleted.

We generally source our products from wholesalers located in the U.S. and Europe. Our love for vintage.

To request an invoice, please contact our customer service department via the contact form or by email. Please provide details such as your order number and any specific information required on the invoice.