Terms of Service

A platform exclusively for professional resellers.

1. What is this document? Why is it important? 

These GeneralTermsandConditionsofSale (“Terms of Sale”) govern the purchase of products that we promote and sell on this Site (“Products”) as well as the shipment of such products to the countries we serve.“Site”refers tothe website located at the address.

 When you make a purchase on this Site, we ask you to confirm your acceptance of these Terms of Sale, and if you agree, a contract governed by these Terms of Sale is formed between you and us. It is therefore important that you read these Terms of Sale carefully before placing an order to purchase Products on this Site (“Order”).

 

2. Who are we?

United Vintage, a product distributor. If you have any questions, please contact us at: info@united-vintage.com

 

3. Are the product descriptions and prices free of errors?

We do our best to ensure that the information about the Products is accurate and up-to-date. However, we cannot guarantee that the descriptions and/or prices of the Products will be free of errors, nor that the Products will always be available when you wish to place an Order to purchase them.

In addition, the colors you see on your screen may be affected by your computer's settings and operating system. Therefore, we cannot guarantee that your computer will display these colors exactly as shown.

We reserve the right to modify the information regarding the Products displayed on our Site, including information concerning prices, descriptions, and availability. However, these changes will not affect Orders for which you have already received an order confirmation email (see below).

 

4. How can I make a purchase on this Site?

Here we outline all the steps required to make a purchase (in legal terms, to enter into a purchase agreement) on our Site. The procedure below will be available in the following languages, depending on the local website you have accessed: English, French, German, Italian, Spanish, Dutch, Polish, and Portuguese.

The signed contract will be provided to you at the end of the process, and we will also have access to it in the future, though we will not be able to modify it.

Step1: You place an order

To make a purchase, you must first place an Order for the products. We must then accept that Order.

To place an Order, you must be at least 18 years old. You will also need to select the Products on the Site, choose the shipping method that best suits you, and, if you wish, select any optional services, then complete your order by clicking the “BUY NOW” button. We will not accept any Order placed under terms other than those outlined above.

Step2: We acknowledge receipt of the Order

After placing an Order on the Website, you will receive an automated email confirming receipt of your Order (“Order Confirmation Email”). The order confirmation email summarizes all the details of your Order (order number, product information, price, shipping address or “In-store pickup within 1 to 2 days,” shipping costs, and other information). Please note that the order confirmation email is NOT yet an acceptance of your Order.

Step3: We confirm that the Products have been shipped—the contract is concluded!

Once we have accepted your Order, we will send you an email confirming that all or some of the products have been shipped (“shipping confirmation email”).

Receiving the shipping confirmation email means that your Order has finally been accepted and that the purchase agreement between you and us, relating to the Products currently being shipped, has been concluded. This agreement consists of the following: your order; our order acknowledgment and shipping confirmation emails; and the terms and conditions of sale in effect at that time. No other general terms and conditions apply.

The shipping confirmation email will include a non-editable copy of the version of the Terms and Conditions of Sale in effect at the time the purchase agreement is entered into, for future reference.

The shipping confirmation email will include a link to the version of the Terms of Sale in effect at the time the purchase agreement is entered into, for future reference.
has reason to believe that you intend to resell the Products.

If we are unable to accept your Order, we will contact you by email as soon as possible and, in any event, no later than 30 days from the date of your Order. If we are unable to accept your Order due to the unavailability of the Products, or because an error occurred regarding the price and/or other information on our Site, we will refund the amount you have already paid for those Products.

If you selected an alternative payment method, there may be rare instances where we have already received your payment by the time we realize that the products are out of stock. In that case, we will contact you immediately and issue a full refund.

 

5. How can I pay for the products?

We accept several payment methods for purchases made on this Site. You can find more details in ourPayment Terms.

 

6. When will the products be delivered? Can I track my shipment?

We offer several delivery options so you can choose the one that best suits your personal needs. Specific terms and conditions and different shipping fees may apply to the various delivery options. You can find more details in our Shipping Terms.

 

7. Who can I contact if I have problems with a purchase or a product, or if I want to file a complaint? Does United Vintage offer customer service?

If you have any problems or would like to file a complaint regarding a Product or a purchase made on this Site, or if you simply need after-sales service, you can contact us by email at:info@united-vintage.com

 

8. What is UNITED VINTAGE's liability in the event of problems arising with a purchase or a Product?

Our liability for damages caused by slight negligence shall, regardless of the legal basis, be limited as follows: we are liable up to the amount of the foreseeable damages typical for this type of contract resulting from a breach of material contractual obligations; we disclaim all liability arising from a slight negligent breach of any other applicable duty of care.

 

9. Is my personal information collected and processed on this Site? Why? How?

By placing your Order, you agree that we may store, process, and use your personal information for the purpose of fulfilling your Order. We will process your information in accordance with ourprivacy policy.

 

10. Use of the Site

Use of this Site is also subject tothe Termsof Use forour Website.


TERMS OF SALE – DELIVERY
 

We offer a variety of delivery options for receiving Products purchased on our Site. You can choose the one that best meets your needs.

 

Standard Shipping:
  • Paid service with delivery in 1 to 8 weeks (depending on the type of order) 
  • Delivery Monday through Saturday
     
    Pickup Point:
    • Available only in the United Kingdom, France, Germany, Italy, Spain, the Netherlands, Belgium, and Luxembourg
    • FREE service, delivered within 2 to 5 business days

       

      * * * * * * *

      TERMS OF SALE – PAYMENT
       

      For purchases made on our Site, we accept the following payment methods:

      • VISA Credit/Debit Card
      • MASTERCARD Credit/Debit Card
      • AMERICAN EXPRESS
      • VISA ELECTRON
      • MAESTRO
      • PAYPAL
      • IMMEDIATELY (Austria and Germany only)
      • KLARNA (Austria and Germany only)
      • GIROPAY (Germany only)
      • Carte Bleu Online (France only)
      • Ideal (Netherlands only)
      • P24 (Poland only)
      • BANCONTACT (Belgium only)
      • Apple Pay (UK, Germany, and France only)

      Payment must be made in the currency specified on your Order before you submit it.

      Your products will be shipped as soon as we receive your payment. Orders placed using KLARNA are shipped even before payment is received. If we do not receive your payment in available funds within 30 days of your order date, your order will be canceled.

      Payment by credit/debit card

      When you place your Order, we will contact your card issuer to request authorization to use your card to pay for the Products. We will not accept your order (and therefore will not provide you with the Products) until your credit or debit card issuer has authorized the use of your card to pay for the ordered Products. As soon as your credit or debit card issuer authorizes the use of your card, the necessary funds on your card will be held until the purchase process is completed or canceled. However, no amount will be charged to your card until the purchase process is completed. Authorizations may remain pending for 3 to 7 days, even if orders are canceled. In this case, no charges will be applied, and the funds will become available again. Please contact your credit or debit card issuer for more information about its specific authorization policy.

      We reserve the right to verify the identity of the credit or debit cardholder by requesting supporting documentation.

      We take all necessary measures to secure our Site and prevent fraud. All credit and debit card transactions made on this Site are processed by Shopify, a secure online payment gateway that is responsible for the automated management of your payment information in a secure environment. Please note that we may, at any time and in our sole discretion, refuse to ship to certain countries or destinations deemed to pose a high risk of fraud. 

       

      Privacy Policy for SMS Consent

      This section of our privacy policy explains how we collect, use, and protect your personal information when you consent to receiving text messages from us.

      1. Collection of Personal Information

      When you agree to receive text messages from us, we may collect the following information:

      • Phone number: Used to send you text messages containing information, updates, promotional offers, or notifications.
      • Last Name and First Name (if provided): Used to personalize our communications.

      2. Use of Personal Information

      We use your personal information for the following purposes:

      • Text Messages: To provide you with the information and updates you have requested.
      • Promotional Offers: To send you special offers and promotions, if you have given your consent.
      • Notifications: To inform you of important changes to our services or policies.

      3. Unsubscribe and Block Numbers

      You can unsubscribe from our SMS mailing list at any time by following the instructions provided in the messages you receive. In addition, you can request to be added to a do-not-call list to stop receiving communications from us. In accordance with Article L223-1 of the French Consumer Code, you can also register your phone number free of charge on the do-not-call list (Bloctel:bloctel.gouv.fr), which will prevent companies from contacting you via text message without your prior consent.

      4. Legal Compliance

      We comply with applicable regulations regarding the protection of personal data and consent for SMS communications, in accordance with Article L34-5 of the French Postal and Electronic Communications Code. This law stipulates that SMS messages may only be sent to individuals who have given their explicit consent, and that these individuals must be able to easily opt out of receiving such messages.

      3. Non-Disclosure of Personal Information

      We do not share your personal information with third parties. Your data is used strictly for the purposes described above and is stored securely.

      4. Security of Personal Information

      We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

      5. Your Rights

      You have the right to:

      • Unsubscribe: You can unsubscribe from our text messages at any time by following the unsubscribe instructions provided in each text message.
      • Access and Correction: You may request access to your personal information and request that it be corrected if it is inaccurate.
      • Withdrawal of Consent: You may withdraw your consent at any time by contacting us.

      6. Changes to This Privacy Policy

      We reserve the right to modify this privacy policy at any time. We will notify you of any significant changes via text message or through our website.

      7. Contact

      If you have any questions about this privacy policy or your personal information, please contact us at the following address: info@united-vintage.com